What this feels like — in your words.
For UA Locals and JATCs
Your office manager is also your bookkeeper, your dispatch coordinator, and your IT person. When the printer in the training center stops working ten minutes before class, somebody calls them. When an apprentice can't log into Canvas, somebody calls them. When the Wi-Fi drops during a JATC meeting, somebody calls them. They didn't sign up for this — but there's no one else to call.
For healthcare clinics
You don't have IT staff. You have an EHR vendor who answers when it's their software, an internet provider who answers when it's their line, and a "local IT company you call occasionally." When the printer in exam room 3 stops working during patient hours, none of them are responsible — and yet somebody has to fix it before the next patient walks in.
For construction contractors
Your field crews are at a jobsite without service. Your project managers are switching between accounting software, scheduling tools, and the BIM platform, and they don't talk to each other. When something breaks in the office, it stops the whole project — but your "IT guy" is one of your foremen who's good with computers.
We're the IT department you'd hire if you could afford one. We pick up the phone. We know your name. We know your network. We know what you were working on last week. No tier-bouncing, no scripts, no "let me transfer you to someone else."
When something breaks, you call one number. We fix it. Then we tell you why it broke so it doesn't happen again.
The actual deliverables.
- +Helpdesk support during business hours, with after-hours options for critical operations
- +Remote and on-site response — we come to your office, hall, or training center when remote isn't enough
- +Endpoint management — your laptops, desktops, tablets, and devices
- +Patches and updates handled in the background, never during your busy hours
- +New employee setup, offboarding, and role changes
- +Mac and PC treated equally — no "we don't do Apple" nonsense
- +Asset tracking and procurement through Dell, HP, and Apple
- +Mobile device management with Microsoft Intune
- +Printer support — yes, even the old one in the back room
The office manager doing IT on the side. The clinic administrator whose vendor list is too long. The construction operations lead who's tired of fixing other people's tech problems. Anyone who wants to make a phone call and have it actually solve something.
Five more ways we show up.
Security & Compliance
Sleep through the night. We're up anyway.
Infrastructure & Cloud
The plumbing nobody sees — until it leaks.
Strategic Advisory (vCIO & vCISO)
The CTO you can't afford to hire. On retainer.
AI & Vendor Advisory
Everyone's selling AI. We tell you which ones are worth buying.
VDC / BIM Management
We build your VDC from zero. Then we keep it running.
Want to see where you stand? Start free.
Kilik · talk@kilik.net · 415-523-1400